Refund policy

Last updated: September 7, 2026

OUR RETURN POLICY

We want you to feel confident when ordering from Aurevita. Because our soaps, body butters, bath salts, shower steamers, and other personal-care products are intended for personal use, we follow the return guidelines below to protect product quality, hygiene, and customer safety.

RETURN ELIGIBILITY

You may request a return within 14 calendar days after your order is delivered.

To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received
• Accompanied by the order number or another proof of purchase

Products that have been opened, used, tested, altered, or removed from their original sealed packaging cannot be returned for hygiene and safety reasons.

STARTING A RETURN

Before returning any product, contact us at sales@aurevita.us.

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return request

If your return is approved, we will send you instructions explaining where and how to return the product. Products returned without prior authorization might not be accepted.

Unless the return is caused by an Aurevita error or involves a damaged, defective, or incorrect product, the customer is responsible for return shipping expenses. Original shipping charges are nonrefundable.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order immediately after delivery.

Contact us within 48 hours of delivery if a product arrives damaged, defective, leaking, or different from what you ordered.

Include your order number and clear photographs of:

• The affected product
• The product packaging
• The shipping package

After reviewing the information, we may offer a replacement, store credit, or refund, depending on the circumstances.

Please do not discard the product or packaging until we confirm that it is no longer required for the claim.

NONRETURNABLE PRODUCTS

We cannot accept returns of:

• Opened or used personal-care products
• Products removed from their original packaging
• Gift cards
• Customized or personalized products
• Products marked as final sale
• Products returned more than 14 days after delivery

If you experience skin irritation or believe you are having an allergic reaction, discontinue use immediately and consult a qualified healthcare professional. Although opened products cannot be returned, please contact us so we can document the concern and review the product information.

EXCHANGES

The fastest way to receive another product is to request an approved return for an eligible item and place a new order.

If your order arrived damaged or incorrect, contact us before placing a replacement order.

REFUNDS

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or credit card company may require approximately 5 to 10 business days to post the refund after it has been processed.

If more than 15 business days have passed since we approved your refund, contact us at sales@aurevita.us.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has shipped. Orders that have already shipped are subject to the return conditions explained above.

CONTACT US

Questions about returns, exchanges, cancellations, or refunds may be sent to:

Aurevita
Email: sales@aurevita.us
1444 Twilight Green Drive
Katy, Texas 77493
United States