Shipping policy
Last updated: September 7, 2026
ORDER PROCESSING
Orders are normally prepared within 2 to 4 business days. Weekends and United States federal holidays are not considered business days.
Processing time is separate from shipping and carrier transit time.
Orders may require additional processing time during promotions, holidays, severe weather, product launches, or periods of unusually high order volume. If a significant delay affects your order, we will attempt to contact you using the information provided during checkout.
SHIPPING RATES AND FREE SHIPPING
Shipping charges are calculated and displayed during checkout.
Aurevita currently offers free standard shipping on eligible orders of $40 USD or more delivered within the United States.
The $40 minimum is calculated after product and order discounts and before applicable taxes and shipping charges.
Orders below $40 are charged the shipping rate displayed during checkout.
Free shipping applies only when the free-shipping option is displayed during checkout for the customer’s address.
Expedited shipping, international shipping, and other special shipping services may require an additional charge.
Promotional shipping terms may change, but changes will not affect orders that have already been completed.
ESTIMATED DELIVERY TIMES
Delivery estimates displayed during checkout are estimates provided by the shipping carrier and are not guaranteed.
Weather, holidays, carrier delays, incorrect addresses, and other circumstances outside Aurevita’s reasonable control may affect delivery.
TRACKING INFORMATION
When tracking is available, customers will receive a shipping confirmation with tracking information after the order is dispatched.
Tracking activity may take up to 48 hours to appear after a shipping label is created.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately at sales@aurevita.us if your address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
If a package is returned because of an incomplete or incorrect address, refusal, or failure to claim the package, the customer may be responsible for additional shipping charges before the order is resent.
Any refund issued for a returned package may exclude original shipping charges and carrier fees.
LOST, DELAYED, OR MARKED-DELIVERED PACKAGES
If tracking shows no movement for an unusual period, or if a package is marked as delivered but cannot be located, please:
• Confirm that the shipping address is correct
• Check around the delivery location
• Ask household members or neighbors
• Contact the shipping carrier
• Email sales@aurevita.us with your order number and tracking information
Aurevita will make a reasonable effort to assist with a carrier investigation.
Aurevita is not responsible for theft or loss occurring after the carrier confirms delivery to the address provided by the customer.
DAMAGED SHIPMENTS
Damaged, leaking, defective, or incorrect products must be reported within 48 hours of delivery.
Please email sales@aurevita.us and include:
• Your order number
• Clear photographs of the product
• Clear photographs of the shipping package
• A brief description of the problem
Keep the product and all packaging until we confirm whether they are required for review.
INTERNATIONAL ORDERS
When international shipping is available during checkout, the recipient is responsible for customs duties, import taxes, brokerage fees, and other local charges unless checkout expressly states otherwise.
International delivery times may vary, and delays caused by customs authorities are outside Aurevita’s control.
CONTACT US
Questions about shipping or delivery may be sent to:
Aurevita
Email: sales@aurevita.us
1444 Twilight Green Drive
Katy, Texas 77493
United States